When customers complain
Before you get your complaint chances are you haven't been, in business for long. It's a scenario; upscale clients shell out bucks but expect unreasonable efforts in return whereas budget customers don't pay a dime and expect the world. There will always be someone, with your work regardless of how you strive to satisfy everyone consistently. So what steps can you consider taking? Don't Be Rude or Dismissive. Even if you perceive the customers complaint as silly or offensive it's crucial to respond. Dealing with customer complaints demands an approach and consistent behavior of taking responsibility, for any unsatisfactory experience. Remember that a dissatisfied customer is likely to share their experience with up to 20 customers (reports vary among researchers). Your perspective won't be visible to those clients. The effective defense, against clients damaging your company is to go the extra mile to ensure their satisfaction. Take a stance. Act...